Return Policy

Return and Exchange Policy

Are you not in love with what you received? We're here to help you with your return or exchange. You are our top priority, and we want to ensure you're happy! Therefore, if you are unsatisfied with your product within 30 days after we fulfill your order, kindly return it for a full refund. The product must be returned in a re-sellable, unwashed, unworn, unused, and new condition, with the original packaging to be eligible for return. Customers are responsible for return shipping costs unless your item arrived damaged or defective. Note that exchange requests must be for the same item; otherwise, please request a return and place a new order for a different item. Free gifts and promo items cannot be returned or exchanged for other items.  Please note that all sales are final for coloring books and digital download products.

Returns and exchanges are super easy! Visit our returns portal at http://ericadawn.returnscenter.com, enter your order number and email address, and follow the instructions. You will receive a confirmation email with shipping guidelines. If you have any other questions, please email us at hello@ericadawn.com.

Once your return is received, we will email you to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to the original payment method within 10 business days.

For more information about returns and exchanges, visit our FAQs page.

International Return Policy

International orders are not eligible for free returns or direct exchanges, only returns for refunds. Customers are responsible for return shipping costs and any reverse duties unless their item arrives damaged or defective.  Please note that all sales are final for coloring books and digital download products.

To request a return, please email us at hello@ericadawn.com with the 'International Return' subject line for instructions. Once the goods arrive in like-new condition, a refund can be processed in up to 10 business days. You will receive an email once your return is processed. 

Please ship returns back to the following address:

Erica Dawn International Returns

16850 Collins Ave., #112-432

Sunny Isles Beach, FL 33160

For more information about returns and exchanges, visit our FAQs page.